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When a new problem occurs, operations and management personnel want to be updated as its status changes. With TroubleAid, all of that information is in one place, and the system helps you stay compliant by reminding you of deadlines for filing FAA and FCC reports.

trouble aid
Technicians can fill in all the details of an ongoing issue so that operations and other personnel can stay informed.

TroubleAid Features

  • efficiently manage internal issues and projects
  • users know instantly of new issues and updates
  • owner of an issue can be notified via e-mail, SMS, or IM-style messages
  • technicians can append remarks as an issue progresses
  • search through past issues
  • notifies personnel of deadlines for FAA and FCC reporting
  • beneficial at every level including customer service, technicians, NOC operators, engineers, and managers