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TecAlert

Improve the performance of your network for your customers

Every day, your company's managers, engineers, and technicians seek to improve the performance of your network for your customers while simultaneously decreasing operating costs. TecAlert monitors your network's switches, BSMs, OMCs, voice mail systems, and so on around the clock so that when a problem occurs, the right person gets paged at the right time. By giving NOC personnel and technicians detailed information as to the current status of the network and its problems, you can have more satisfied customers and a more profitable business.

We can monitor any network element using TecAlert using any number of protocols including Telnet, SNMP, TL1, and CORBA, and we have monitored equipment from many vendors including Alcatel, Ericsson, Lucent, Metaswitch, Motorola, Nokia, Nortel, and Tekelec.

Tec Alarm
From the main TecAlert window, users can view the details of all active alarms and modify them according to policies set by the administrator.

Tec Alarm
TecAlert's map window shows base stations and their respective statuses geographically and can be customized to show features including political boundaries, roads, and bodies of water.

TecAlert Features

  • real-time, automatic reporting of all network faults in one system
  • geographical displays of alarms and base station status
  • search historical alarms to view a problem over time
  • alarm modifications can be set according to many different parameters
  • paging can be configured with any desired degree of precision with configurable delivery methods, delays, and escalation
  • pages can be sent to users or groups via e-mail, SMS, or IM-style messages
  • alarms and/or paging can be automatically disabled within maintenance windows
  • pages can be re-routed to handle vacations, sick days, holidays, etc.
  • interfaces with OpsAlert to report and page performance threshold violations
  • per-user permissions
  • configurable GUI
  • can support any number of concurrent users
  • software updates are installed automatically
  • export data to Microsoft Office applications